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Customer Service Representative Intermediate
BCforward is currently seeking highly motivated Customer Service Representative onsite opportunity in Chicago, IL. Position Title: Customer Service Representative IntermediateLocation: 10 South Dearborn Street, Chicago, IL 60603Expected Duration (possible extension): 12 Months Role Summary:As a Client Relationship Associate for Commercial Banking you will have frequent interaction with internal teams within the bank and external clients. In this role, you serve as a primary point of contact for more complex client requests. This role may involve participation in projects, escalated requests, or enhancements related to Commercial Banking systems, processes, and treasury products both within the US and across our global footprint. Client Centric:- Actively listen and identify the client's needs via e-mail and or phone while tactically executing solutions on their behalf
- Act as a consultant, guide them through the process each step of the way and educate them on the self-serve opportunities that exist
- Ability to work independently and in a team environment to maximize productivity in the most efficient manner
- Build and strengthen in-depth relationships with both internal and external clients
- Leverage relationships and people skills to influence better outcomes for clients
- Demonstrate advanced knowledge of commercial treasury management products and services in support of the client's needs
- Demonstrate a solution oriented mindset
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Respond to requests with a sense of urgency
- Collaborate with clients and internal service partners to achieve desired outcomes
- Identify areas of emerging risk, control issues and cross LOB impacts, and immediately escalate concerns to management when appropriate
- Share your knowledge and become a mentor, help your team succeed
- Investigates root causes of process inefficiencies and delivers proposals on opportunities for process improvement
- Demonstrate the ability to work in an agile environment
- Understand Existing & Upcoming Technologies to support client requests
- Demonstrates a growing understanding of application knowledge and is able to navigate service platforms with minimal guidance
- Relationship Management