Job description:Mission StatementMPSC III (Mission Planning Support Contract) is an arm of the CMS (Critical Mission Solutions) organization Soldiers and Mission Planners with the resources of tomorrow to ensure a safer, more secure flight path today. This is accomplished by supporting and maintaining the hardware and software configurations for the required Mission Planning Environments. This is one of Jacobs’ leading support organizations offering tiered opportunities for growth and exciting pathways to a higher purpose.Job DescriptionJacobs is seeking a full-time System Support Representative. The successful candidate will provide technical support, assistance, and maintain hardware/software configuration for certified Mission Planning Environments at assigned sites. Under certain circumstances, deploy with assigned units during peacetime and during conflict in theater operations outside of the United States. This position is located in Springfield, IL.Typical DutiesWork scope may include any/all of the following duties:
Support primary and secondary customers and may be required to support a multi-state region by performing updates, upgrades, maintenance, and disposition of hardware/software.
Analyze software, hardware, and system malfunctions, and implement corrective actions.
Deliver technical briefings for users of mission planning systems, software, and data (including classified and unclassified source data) as required.
Support unit needs during exercises, daily training, deployments, and real-world contingencies. Provide SSR support/expertise as requested by the Mission Planning Systems Support Facility.
This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities.Qualifications:Education Desired/Required:
High School diploma.
Information Technology experience with Military, Aviation, and/or Mission Planning experience required.
CompTIA Sec Required Clearance
Must hold a current DoD Secret clearance
Essential FunctionsPhysical RequirementsRequires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.Work EnvironmentInside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%).Equipment and MachinesRequires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.AttendanceAttendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%).Other Essential FunctionsMust be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.