Dispatcher - Argo Job ID #: 29233 Location: IL-ARGO Functional Area: Customer Service Position Type: Full Time Experience Required: 1 - 3 Years Relocation Provided: No Education Required: High School Diploma RC/Department: 6451 -MWREG ARGO TERMINAL RC 6451 :KMLQT Position Description Kinder Morgan, one of the largest energy infrastructure companies in North America, has been in operation since 1997. Over the years, we have understood that not only do our people contribute to our success, but that they should share in that success. We provide all employees with a safe, honest, trustworthy, ethical, respectful and professional work environment. We believe in building friendly and personal long-term relationships by supporting our employees with ongoing training, continued growth and internal advancement while cultivating teamwork and diversity with a culture of inclusion from various experiences and backgrounds. Dedicated to providing security to our employees, we offer a comprehensive benefit program that includes, medical, dental, vision, disability, life, 401(k), a retirement contribution (pension plan) and more. Join our team and help shape the present and future of North America’s energy infrastructure with a career at Kinder Morgan. Develop and maintain professional relationships with coworkers, customers, carriers and other KM departments/ employees. Handle all required paperwork as defined in the Dispatch Operating Procedures to safely, accurately and efficiently execute customer tank truck orders in the KM and customer inventory systems.Job Responsibilities:
Actively participate in daily SQE meetings with assigned team
Work closely with Dispatch Supervisor and Senior Dispatcher to understand, develop, document, implement and maintain dispatch operating procedures
Execute all procedures and customer requirements according to SOP
Maintain proficiency and accuracy using the various customer information systems
Issue proper placards, seals, MSDS, COA and product ID tags to driver
Obtain tare and gross weights of tank trucks; calculate volume of product loaded
Create accurate legal DOT BOL that meets KM, DOT and customer requirements
Satisfy customer requirements and special instructions
Work closely with Dispatch Supervisor and Senior Dispatcher to investigate and respond to all customer complaints and inquiries
Handle issues and problems related to the movement of customer product per the direction of the Dispatch Supervisor and Senior Dispatcher
Perform order verification throughout the day
Verify all orders are closed
Ensure accurate delay codes have been applied to orders as applicable
Enter customer ancillary charges as applicable
Assist with managing truck activity in the terminal
Cross trained on all KM accounts; able to satisfy all customer requirements as the business demands
Identify, report and correct safety and environmental concerns
Perform job related special assignments as required
Position Requirements
Job Requirments:
High school diploma
Microsoft Office System experience
Preferred Experience, Specific Knowledge, Certifications, Licenses:
1-3 years of similar work experience
DOT certification
SAP
Competencies/Skills:
Team oriented
Professional
Display respect for customers, co-workers & management
Customer oriented
Reliable
Flexible
Excellent communication skills
Excellent organizational skills
Excellent math skills
Positive attitude
Detailed oriented – must be able to work quickly, independently and accurately under pressure
Working Conditions:
Able to work various hours and overtime to meet the demands of the business
Able to respond to inquiries outside normal shift hours
Able to lift 25 pounds
Able to adhere to professional business casual dress code
EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.