Vacancy caducado!
- 100% responsibility for a seamless onboarding experience for clients with simple complexity setups
- Provide industry-leading customer service
- Use project management and consultative approach to promote an integrated implementation across all products
- Conduct an introduction call to verify contracted products, understand client priorities, and craft a suggested timeline for the implementation of all products
- Conduct an alignment call to answer product questions, collect payroll data for configuration, review data extracted information, confirm company-related information, and introduce subject matter experts who will assist with higher complexity products
- Coordinate internally between the client and multiple Paylocity subject matter experts
- Facilitate the entry of previous payroll provider data
- Follow balancing procedures to ensure all converted data is accurate
- Perform quality assurance checks to ensure all setup work has been completed accurately, review reports, and support clients for initial processing of payroll
- Lead client meetings
- Some travel up to 5% required
- All other duties as assigned
- Computer skills, including familiarity with web-based applications and MS Office programs, required; solid understanding of Excel is a plus
- Project management training and/or experience a plus
- Willingness to perform a wide variety of tasks and projects under the supervision
- High customer service orientation with the ability to develop strong internal relationships
- Bachelor's degree or an equivalent combination of education and experience preferred
- Previous customer service or client interfacing role preferred
- Ability to work in a fast-paced environment
- Ability to effectively solve problems by finding and using key resources
- Excellent written and verbal communication skills
- Strong organizational and presentation abilities
- Solid time management and organizational skills
- Strong analytical skills, attention to detail, dependability, and follow-through
- Education & Awareness
- Client Community
- Company Representation
- Advocacy & Support
- Fairness & Equality
- PCTY Gives