We are in search of a Help Desk Representative to join our team in Boise, Idaho. This role involves being the first point of contact for customers, providing assistance through inbound calls, and ensuring a high level of customer service is maintained. This opportunity offers a short-term contract employment opportunity in the industry.
Responsibilities
Respond to inbound calls promptly and professionally, ensuring customer inquiries are handled efficiently.
Deliver exceptional customer service, addressing customers' needs and resolving their issues.
Utilize data entry skills to update and maintain customer records accurately.
Coordinate with the call center team to improve customer service processes and procedures.
Utilize Microsoft Excel and Word for data management and correspondence.
Manage inbound and outbound calls, ensuring efficient communication with customers.
Handle order entries accurately and in a timely manner.
Schedule appointments as required, ensuring optimal time management.
Use email correspondence effectively to communicate with customers and team members.
Maintain a high level of product and service knowledge to provide accurate information to customers.