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Next Steps Idaho Program CoordinatorPosting Begin Date: 2024/08/27Posting End Date: 2024/09/01Work Type: Full TimeLocation: Boise, ID, United StatesMinimum Salary: 25.02Maximum Salary: 30.38Pay Rate Type: HourlyDescriptionState of IdahoOffice of the State Board of EducationApplications will be accepted through 4:59 PM MST on the posting end date. About the Agency:The Idaho State Board of Education (Board) is established in the Idaho Constitution for the “general supervision of the state educational institutions and public school system.” State law charges the Board with the general supervision, governance and control of public schools and postsecondary institutions, including community colleges. The Board is comprised of eight members: seven appointed by the Governor, as well as the statewide elected superintendent of public instruction. The Office of the State Board of Education (OSBE) is charged with providing professional staff support to the Board and implementing the Board’s policies, programs, and initiatives.Summary: The Next Steps Idaho Program Coordinator position reports to the College and Career Access Officer and helps oversee and drive the vision of Next Steps Idaho as the state’s comprehensive clearinghouse of resources and tools pertaining to education, training, and career exploration. Activities include, but are not limited to:
Content management
Product management and promotion of the Next Steps Idaho website
Business development
Implementation and customer support
Responsibilities:Content Management
Work closely with vendor content team to provide editorial, creative, and technical support
Write, edit, and proo website content
Create new resources and pages using system templates - add images, embedding videos, and add copy
Build Career Pathway Plan Activities
Product Management
Product vision - Gain a deep understanding of customer experience, identify and fill product gaps, and generate new ideas that improve customer experience and drive usage of the Next Steps Idaho website
Create buy-in for the Next Steps Idaho vision both internally and with key external partners.
Translate product strategy into detailed requirements and provide to website vendor
In conjunction with senior management, scope and make tactical calls about how to build specific tools and resources based on business and customer impact
Work closely with vendor’s IT development team to communicate business needs and website requirements, and oversee their delivery of user-friendly, visually appealing interfaces with quick time-to-market and optimal resources
Evaluate promotional plans to ensure that they are consistent with Next Steps Idaho’s annual strategic plan and that the message is effectively conveyed to all user audience groups
Prepare project progress reports for senior leadership and perform website demonstrations
Troubleshoot and test new tools and resources, as well as monitor the live deployment of Next Steps Idaho
Implementation and Customer Support
Product evangelist - Build awareness and understanding of Next Steps Idaho tools & resources by visiting customers to solicit feedback on Next Steps Idaho tools & resources
Build relationships and manage the customer onboarding and nurturing by conducting regular check-ins, managing multi-layer stakeholders, providing ongoing support, monitoring individual site usage, and sharing best practices to drive adoption of Next Steps Idaho
Manage incoming customer inquiries and customer complaints and perform root cause analysis to understand what problems the customer is facing and provide appropriate solutions and alternatives within time limits; follow-up to ensure resolution
Continuously define and document problems and challenges faced by Next Steps Idaho partners and end users through in-person and remote problem-solving sessions
Monitor operational activity (volumes, key performance indicators/metrics, corrective action reporting, performance plans, trends, product content changes, etc.)
Provide customer feedback collected during various customer engagements to senior management
Keep records of customer interactions, process customer accounts and file documents
Develop and drive processes to improve customer satisfaction, service, process, and innovations
Create collateral and training videos to support adoption and understanding of Next Steps Idaho’s tools and resources
Business Development
Contact potential Idaho schools and other organizations through cold calls and emails
Present Next Steps Idaho to Idaho schools and other education organizations
Identify schools/organization needs and suggest appropriate Next Steps Idaho tools & resources
Build long-term, trusting relationships with Idaho schools and educators
Minimum Qualifications:
Bachelor's degree from an accredited institution with emphasis in related field or experience that is substantially equivalent
Excellent customer and internal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Strong problem solving and creative thinking skills.
Ability to establish and maintain effective working relationships with others and to work in a team-oriented environment.
MQ Specialties:
Solid technical background, with understanding or hands-on experience in software development and web technologies
Proven working experience as a project coordinator in the information technology sector
Preferred Qualifications:
Experience working with education stakeholders
Knowledge of current and on-trend college and career readiness resources, tools and, platforms
1-3 years content management experience
Basic knowledge of web accessibility
Basic knowledge of Ul/UX principals, design, and methods
Supplemental Information:
Ability and willingness to travel for in-state meetings with prospective and existing Next Steps Idaho users
Infrequent out-of-state travel will be required.
Application Procedure: Prepare a cover letter, resume, and a list of references with at least two former or current supervisors and attach to your candidate profile. Questions about the position or the application process can be directed to Claire Russell, Human Resource Business Partner I, at (208) 854-3039 or [emailprotected] . Special Notification: This position is exempt from the rules of classified service under the provisions of Section 67-5303, Idaho Code. This position is educational professional exempt from overtime. The successful applicant will be required to pass a background check. Benefits:The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. Additionally, Office of the State Board of Education employees receive tuition reduction benefits under the State Board of Education. For additional information, please visithttps://dhr.idaho.gov/information-for-state-employees/.EEO/ADA/Veteran:The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [emailprotected] . Preference may be given to veterans who qualify under state and federal laws and regulations.