Level II Service Desk

Job DescriptionWe are seeking a dedicated Level 2 Service Desk Technician to join our team. This role involves providing advanced technical support, troubleshooting, and resolving issues for our distribution center and office staff. The ideal candidate will have strong problem-solving skills, technical knowledge, and excellent communication abilities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .   To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and RequirementsExperience with phone and ticketing systems.Strong knowledge of Windows troubleshooting.Familiarity with Active Directory, SiteMinder, SailPoint, or Azure AD.Excellent problem-solving and troubleshooting skills.Strong communication skills and the ability to explain technical issues to non-technical users.Ability to work independently and find solutions even when all answers are not readily available. nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].