Vacancy caducado!
- Managing the help desk ticket queue, responds to incidents, performs diagnosis as well as escalating issues to other IT teams
- Should adhere to respective SLA and KPI
- Setting up and configuring new desktops and laptops
- Troubleshoot software and operating system issues in desktop and laptop
- Configure new accounts and troubleshoot issues in Android, iPhone, Windows phone
- Support for frequently used softwares (like VPN, Softphone, MS Office, Outlook etc.)
- Installing authorized software to laptops and desktops
- Help setup cubicle IT equipment’s for new users
- Perform general preventative maintenance activities in desktop and laptop (like windows updates, Anti-Virus, Encryption, etc.)
- Provide support to end users over phone or remote desktop
- Strong documentation skills required
- Should provide basic user education on IT policies, hardware’s and ability to demonstrate
- Ability to lift more than 30 pounds
- Document and transfer unresolved and Hardware issues to Level 2 Technicians
- 2+ years in desktop or helpdesk support
- High School Diploma or equivalent qualification
- A+ or MCITP certification preferred
- Good knowledge in Windows 7 OS and above
- Experience and working knowledge in Office 365 packages and tools
- Experience in Remote support tools like Dameware, VNC, Skype
- Exposure to MDM, content management tools is plus