Vacancy caducado!
FRONT DESK - CUSTOMER SERVICE REPRESENTATIVE
This position is for a Customer Service Representative to work at our front desk. This shift is primarily evening shifts (3 PM-11:00 PM). This position will work 32-40 hours per week. Training would take place on multiple shifts. We do have some part time hours available as well those would be more AM and Mid Morning Shifts.
Open Availability and Weekends Required.
If you do not have open availability and cannot work SWING evening hours please do not apply.
If you cannot pass a drug and background check please do not apply.
If you have a tendancy to run late or call off from work please do not apply.
Reports directly to the Operations and General Managers.
SUMMARY: Responsible for front desk operations of the hotel. Maintain safety of guests and maintain front office records and daily operations. Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary.
ESSENTIAL FUNCTIONS
1. Take, modify, or cancel guest reservations as necessary, input in reservation system for inventory accuracy 2. Check guest in/out, verify departure dates and offer future reservations 3. Administer guest payment policies 4. Responsible for shift cash transactions 5. Responsible for knowing hotel emergency procedures 6. Notify General Manager in a timely manner of any "out of the ordinary" activity or emergencies 7. Coordinate with other departments to fulfill guest special requests 8. Notify Housekeeping and/or Maintenance of any problems with guest suites or grounds 9. Maintain walking patrol of interior corridors; respond accordingly to issues of guest safety or security 10. Handle hotel phone system and transfer calls. Take messages for guests, as well as hotel staff, when necessary 11. Update room status as Housekeeping notifies the desk of changes 12. Read and communicate through the Logbook daily 13. Carry out any reasonable request by management that I am capable of performing 14. Must be available to work varying shifts throughout the week 15. Must have a fun and out-going personality. 16. Customer Service Oriented.
- VALID DRIVERS LICENSE REQUIRED
- MUST BE ABLE TO PASS DRUG AND BACKGROUND CHECK
- MUST BE AVAILABLE TO WORK WEEKENDS
Job Type: Full-time
Salary: $9.00 to $11.00 /hour DOE
COVID-19 considerations:
To keep our staff and guests safe we have safety glass between us and the customer at the front desk. We are all required to wear masks/shield during shift.
Vacancy caducado!