Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here (https://www.myworkday.com/montage/d/task/1422$1471.htmld) to apply internally. Lead ConciergeSUMMARYThe Lead Concierge is responsible for the management and day-to-day operations of the Concierge and Guest Relations department.ESSENTIAL FUNCTIONS
Maintaining adequate staff levels at all times
Ensuring staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities;
Maintaining communication with Reception and other necessary Department Heads regarding guest activity or special needs
Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
Staying informed of the latest offerings within the community to ensure guest experience is second to none.
Ensure efficient provision of service at Concierge Desks in the entryway and reception
Guaranteeing guest requests are satisfied efficiently
Maintain an accurate log of events regarding guest contact and requests
Develop, implement and maintain new procedures for Concierge operations that improve processes and communication for daily Concierge operations
Properly communicate with Resort any changes or updates with local attractions and destinations to ensure awareness and increase positive relationship between resort and the community.
QUALIFICATIONS
High school or equivalent education required. Bachelor’s Degree preferred
Minimum three years’ experience as a Concierge
Two years’ experience with management level responsibilities required
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Requires good communication skills, both verbal and written.
Must possess moderate computer skills.
Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.
Ability to solve problems and make rational decisions.
Knowledge of Resort operations.
Must maintain positive, effective relationships with residents at all times
Excellent telephone etiquette.
Exceptional guest recovery skills.
Enjoy interacting with people in a fast paced environment.
Excellent organizational and time management skills.
PHYSICAL DEMANDSMost work tasks are performed indoors. Position requires walking, standing, and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 15 lbs. on a regular and continuing basis. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.The pay scale for Lead Concierge is $29.39.The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.