Job Summary:
Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.
Essential Job Responsibilities:
Customer Service-Assist guest in securing the parts that they need. Must be able to identify companion parts to support the guest experience.
Inventory- Responsible for inventory to be replenished daily and back orders are monitored and back orders and will call orders are returned if not picked up.
Order fulfillment- Pull the requested part and notify Manager if inventory is out of stock. Must follow up on back ordered parts.
Payment- Collect and record payment according to set processes. Ensure that all internal part orders are billed to the appropriate dealership. Issue refunds as needed.
Training- Must keep abreast of all required training.
Additional Responsibilities: Adhere to the Tony Group Standards
SMILE: be positive and respectful to everyone
GREET: greet everyone within five feet
HELP: help every guest or find someone who can
THANK: remember to always thank the guest
GOLD: Go for Gold (Grand Opening Look, Daily)
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Education and Experience:
High school diploma or equivalent.
At least two years’ related experience required.
Current human resources and/or compensation credentials or certification preferred.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.