As a Front Desk Associate/Patient Coordinator, you will play a vital role in creating exceptional patient experiences. You will be at the forefront of our patient interactions, performing a range of duties, including greeting patients, scheduling appointments, responding to email, text, and telephone inquiries, ensuring a seamless check-in and check-out process, and providing patients with information about our aesthetic and longevity treatments, therapies, and products. Previous experience in front desk or customer service roles is valuable for this position.
Responsibilities:
- Welcome patients and ensure a smooth check-in and check-out process.
- Respond to patients’ inquiries.
- Schedule patients’ appointments.
- Prepare patients for treatments, prioritizing their comfort and safety.
- Educate patients on treatment processes, including pre-and post-treatment care.
- Provide tailored skincare regimen recommendations based on the patient’s needs.
- Maintains patients’ records and ensures privacy and confidentiality.
- Maintain the cleanliness and welcoming appearance of the office.
- Keep precise and up-to-date patient records.
Qualifications:
- Bachelor’s degree preferred but not required.
- Experience working in an administrative capacity at a medical office or medical spa is preferred.
- Attention to personal appearance and grooming is a must.
- Must possess excellent customer service skills.
- Ability to multitask and work independently.
- Strong computer/technical skills, including knowledge of CRM systems.
- Detail-oriented with the ability to multitask.
IMPORTANT: Please go to https://www.revitalizemaui.com/explore-employment-opportunities/ and fill out the application in order to be considered for this position.