Vacancy caducado!
- IT members will work close with site Bio-Medical Device POC and IT/Device POC.
- Provide IT technical support and report on the status of all projects, incidents, requests, and issues.
- Coordinate with the Government Service integrator and other service providers to resolve incidents and problems, and fulfill service requests as they relate to the integration of MHS GENESIS.
- Provide an interface between Government application support teams, other Government managed partners, and third party providers.
- Support Incident, Problem, and Request Management processes leveraging the ITIL service framework and best-business practices.
- Troubleshoot, prioritize, research, and document user problems thoroughly and accurately within tickets. If unable to resolve an issue, escalate to the proper higher tier team in conjunction with escalation guidelines.
- Provide end user support for hardware, software, and associated peripherals supporting the MTF.
- Track, stage, configure, and install end user hardware, software, and associated peripherals (including GFP) to support implementation.
- Track equipment deliveries and schedule installation of any end user hardware received at the location in accordance with jointly developed implementation plans.
- Configure and deploy end user hardware and software in accordance with the Government provided SOPs.
- Removing legacy equipment; staging assets in the warehouse; decommissioning equipment; properly labeling equipment.
- Coordinate with designated government Point(s) of Contact (POC), (ex. Hand Receipt Holders/Logistics), to ensure hardware, inventory, and tracking is appropriately accounted for.
- Provide daily summary report to PM.
- Cerner experience or familiarity with Cerner systems is a plus.
- A Bachelor's Degree in Information Systems, business, Communications or related field is preferred or four (4) to six (6) years of equivalent experience.
- Experience in using Government provided helpdesk system/help desk ticketing software to log, monitor, document, and close network trouble tickets to include but not limited to (Global Service Center (GSC) BMC Remedy).
- Experience working in DoD/military environment.
- Must possess a valid CAC or ability to acquire one before start of employment.
- Must possess one of the following certifications:
- Demonstrated incident, problem, and request management processes leveraging the Information Technology Infrastructure Library (ITIL) service framework and best-practices.
- Experience working in military healthcare environment.
- Proficient experience with managing a ticketing system (Remedy).
Vacancy caducado!