About Us
Nā Pali Coast Hanalei Tours is a passionate, family-owned tour operator dedicated to providing unforgettable experiences of the breathtaking Nā Pali Coast for our guests. We depart from the beautiful Hanalei Bay, sharing our deep knowledge and love for this special place. As a small team, we pride ourselves on our friendly atmosphere, personalized service, and collaborative spirit where everyone is willing to pitch in. We are currently looking to welcome two part-time team members to join us!
Job Description
We are seeking two friendly, organized, and enthusiastic Part-Time Office Receptionists & Guest Services Coordinators to be key points of contact for our valued guests and crucial support for our operations. These roles are vital to ensuring a smooth and positive experience from booking to check-in, tour departure, and return for their Nā Pali Coast adventure. You will manage front-of-house operations, handle bookings, prepare tour logistics, drive our company shuttle, and play an important role in our daily guest and crew interactions.
Responsibilities
Safely drive the company shuttle van to transport guests to and from designated pick-up/drop-off locations and our departure points.
Greet and welcome guests in a warm and professional manner, getting them excited for their Nā Pali Coast tour.
Answer phone calls, respond to emails, and manage correspondence with inquiries about our tours.
Manage tour bookings using our booking system (experience with FareHarbor or a similar system is highly desirable).
Process payments and maintain accurate booking records.
Draft and prepare passenger manifests for each tour.
Manage guest lunch orders and coordinate with suppliers as needed.
Clearly communicate tour details, safety information, and check-in procedures to guests.
Effectively communicate and coordinate with boat captains and crew regarding guest information, schedules, and any special requirements.
Assist guests, captain, and crew with boarding and unboarding the vessel, which may involve wading through shallow water.
Provide information to guests about our specific Nā Pali Coast tours, availability, what to expect, and local Hanalei information.
Maintain a clean, organized, and welcoming reception area and shuttle van.
Assist with general office duties, such as filing, data entry, and supply management.
Potentially assist with basic social media updates and engagement, showcasing the beauty of the Nā Pali Coast and our tours (if skills align).
Collaborate with all team members to ensure seamless and safe operations.
Qualifications
Valid driver's license and a clean driver's abstract are required.
Previous experience in a receptionist, customer service, driving, or administrative role, ideally in the tourism or hospitality industry.
Familiarity with booking systems, preferably FareHarbor or a similar platform.
A strong willingness to learn new systems and procedures specific to our tour operations.
Excellent interpersonal and communication skills – you must be a "people person" with true Aloha spirit, capable of clear and friendly communication with guests, captains, and crew.
Professional and friendly demeanor.
Ability to multitask and stay organized in a sometimes fast-paced environment, especially during peak season.
Problem-solving skills and a proactive approach.
Reliable and punctual.
Must be physically able to wade through shallow water to assist with boarding/unboarding the vessel.
Knowledge of or a passion for the Nā Pali Coast and Kauaʻi is a big plus!
The Ideal Candidate (Pluses)
Experience in sales or upselling (e.g., photo packages, merchandise).
Strong organizational and time-management skills.
Basic social media marketing skills (e.g., Facebook, Instagram) to help promote Nā Pali Coast Hanalei Tours.
A genuine interest in boating, Hawaiian culture, and marine life.
Experience working in a small business environment.
Comfortable driving a passenger van.
Why Join Nā Pali Coast Hanalei Tours?
Competitive pay: $25 - $30 per hour, based on your experience and skills.
Be part of a close-knit, supportive family business sharing one of the most beautiful coastlines in the world.
Opportunity to learn various aspects of the tour operator industry in a hands-on environment.
Play a key role in creating memorable Nā Pali Coast experiences for guests from around the globe.
A dynamic and engaging work environment in stunning Hanalei.
Part-time hours offering some flexibility.
To Apply
Please send your resume, a brief cover letter explaining why you are a great fit for this role and our company, Nā Pali Coast Hanalei Tours, and a copy of your current driver's abstract to the email in this job posting with the subject line "Part-Time Receptionist/Driver Application - [Your Name]".
We thank all applicants for their interest, however, only those selected for an interview will be contacted.