About the Role:
Do you have security or loss prevention experience and are looking for full-time work hours? Answers calls for service, deploys security resources in an effective and efficient manner, and monitors all safety and security systems in both residential and commercial properties.
Schedule: Full-time, Sunday – Saturday (need to be available on the weekends)
Morning: 6:00am-2:30pm
Midshift: 8:00am-4:30pm
Overnight: 10:00pm-6:30am
Job type: Temp to hire
Payrate: $18/hour
Location: Honolulu, Hawaii
Job Duties:
Monitor incoming security alerts and respond to premise (via phone) and/or authorities.
Notify customers of any issues with their systems.
Ability to watch multiple videos/monitors simultaneously
Handle and bring to resolution, inquiries from customers and police regarding dispatch.
Answer and follow-up on video alarm signals
Record and accurately document all necessary information on accounts pertaining to calls and or/alarms received.
Acknowledge, review, load alarm videos and images via our automation system
Initiate outbound calls to customers, police agencies and emergency contacts.
Provide basic support to all customers.
Respond to questions from customers regarding alarms and procedures
Maintain acceptable Customer Service Evaluations.
All other miscellaneous responsibilities and other duties as assigned.
Qualifications:
High school diploma or equivalent.
Must be proficient in using a computer
Prior loss prevention experience desired.
Customer Service experience required.
Ability to follow directives and specific procedures.
Ability to troubleshoot and find solutions and resolutions.
Ability to work flexible days and hours, including weekends, holidays and nightshift
Good communication skills required.
Additional Info: At this time, we are only pursuing candidates who currently reside in Hawaii or have an immediate set relocation date. If you are currently in Hawaii/have an immediate relocation date set, please continue with the application process.
TO APPLY: Please text Call Center to 808-533-9068 and we will send you a link to our application.