About the role:
The Assistant Resident Manager is responsible for assisting the Resident Manager in the operation of the site to ensure effective fiscal, physical and social soundness. The Assistant Resident Manager takes the initiative to seek solutions to problems unique to the complex and assist with employee supervision in a manner requiring minimal supervision from the Resident Manager.
Work Schedule: Mon-Fri, 8am – 5pm
Pay: $25/hr, temp to hire
Location: Ewa Beach, HI
RESPONSIBILITIES
Assists with Collecting Rent, Bank Deposits, Preparing and Submitting Rent Roll and Income Verification
Monitors Work Orders and Walks the grounds Daily
Answers Telephone, Files, Prepares Correspondence
Assist Residents with Questions or Problems
Assists with Evictions, Annual Inspections and Repairs
Assist with Re-certifications; Resident Notification, Setting up Appointments, Tracking
Prepares and processes leases, security deposit agreements, inspections and other forms for incoming residents. Assists Resident Manager in processing evictions.
Responds to emergencies as needed.
May conduct market surveys.
Consistently receives shopping and phone report score of at least 90.
Assumes responsibilities of Resident Manager in the Resident Manager’s absence, under the direction of the Property Supervisor.
May perform some or all the Essential Responsibilities of the Leasing Agent and/or Bookkeeper position.
Maintains confidentiality of resident, applicant, and or employee information.
Other duties as assigned.
RECERTIFICATIONS
Refers to a recertification schedule on the computer and reviews it monthly.
Mails recertification letters to residents 120 days prior to the anniversary date of move-in.
Sets up appointments with residents to sign necessary forms.
Send reminder notices to residents who fail to make prompt appointment responses for the recertification process.
KNOWLEDGE/SKILLS/ABILITIES
Ability to develop and implement site budgets and variance reporting.
Demonstrable skill in the use of Microsoft Office software.
Skill in problem solving with staff, applicants and residents
Knowledge of HUD, DFEH and ADA guidelines and other regulatory agency guidelines specific to site.
Able to maintain a calm and professional demeanor in all communications with residents, vendors and staff.
SUPERVISORY RESPONSIBILITIES
May supervise one staff person.
Orients new employees to position.
Trains staff on emergency procedures and employee safety.
Provides performance feedback to employees, including coaching, counseling and disciplining.
Hire and evaluates employees.
Conducts regular meetings for discussions, problem solving, encouraging, and training.
QUALIFICATIONS
High school diploma or equivalent
1+ Year of Affordable Housing Property Management Experience
Knowledge of HUD, TCAC, DFEH and ADA Guidelines
Skilled in Problem Solving and Resident Relations
Strong Computer and Phone Skills
TO APPLY: Please text Resident Manager to 808-533-9068 and we will send you a link to our application.