Customer Assistance: Respond to customer inquiries via phone, email, text, or in-person, providing information about storage unit availability, pricing, and rental terms.
Reservations & Rentals: Assist customers in selecting appropriate storage units, process reservations, complete rental agreements accurately, setup tenant in the system and upload rental agreement in the system.
Payment Processing: Handle payment transactions, including processing rent payments, security deposits, issuing receipts. Ensuring that payments are in the form of cashier’s check, check, or valid credit card and no cash payment.
Weekly Deposit: Prepare bank deposit. Make a copy of the checks and scan it along with the deposit receipt.
Account Management: Maintain accurate customer records, update account information, and ensure all documents are correctly filed. Contacting customers for past dues. Performing move outs.
Issue Resolution: Address customer concerns, complaints, or issues in a timely and professional manner, escalating to management if necessary.
Facility Tours: Conduct tours of the storage facility for prospective customers, highlighting the features and benefits of available units.
Maintenance Coordination: Report any facility maintenance issues or customer concerns to management for resolution.
Administrative Tasks: Handle general office duties, filing documents, and maintaining a clean and organized workspace