Position: Sales Manager
Department: Sales and Marketing
Compensation: Hourly, non-exempt position, based on experience
Property: Lumeria Maui, a Wellness Retreat Center
Job Overview: The position is responsible and accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
Position creates and organizes Events, Workshops and Retreat Programs. Community and Philanthropic efforts at the property.
Position is responsible to maintain and develop business from all markets to meet or exceed occupancy, revenue and ADR goals and to assure that F&B, Spa, and Educational revenues are maximized and in-line with annual budget plan.
Reports To: General Manager
Key Relationships
Internal: General Manager. Sales Team, Food & Beverage Team, Front Office Team and Spa Team
External: Guests/Visitors/ Students, prospective clients, local representatives, and other vendors/suppliers.
Qualifications: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.
Education/Experience Requirements:
Fluency in English (verbal and written) is required.
Bachelor’s degree in Sales and Marketing or Hotel Management, or equivalent experience required.
Must have minimum two years’ experience in Sales in the hotel industry, including at least two years in group sales in a hotel of comparable quality, and at least one year supervisory experience.
Requires a basic understanding of the operations of all departments at Lumeria Maui, and what role each department plays in group business.
Must be proficient with Microsoft Office applications.
Desired Skills/Aptitudes:
Excellent interpersonal skills and the ability to work well with co-workers and the public.
Demonstrated ability to train staff and ensure luxury resort customer service.
Strong written and verbal communication skills.
Possess a courteous, friendly and professional manner.
Patience and tact required to accommodate customer needs, and resolve occasional difficult situations.
High quality standards for production and service.
Ability to effectively manage staff to maintain a high level of morale and productivity.
Ability to work to deadlines.
Essential Physical Abilities:
Must be able to travel as required, approximately two weeks out of the year.
Must be flexible to work long, sometimes irregular hours, to accommodate client schedules.
Must be able to work well under pressure.
Essential Job Functions:
To know demand generators and market conditions.
Develop and implement sales action plans to achieve budgeted revenue and RevPAR goals.
Analyze and utilize available market intelligence and demand data to drive business.
Develop and implement successful promotions.
To become an expert at function room capacities, set-ups, menus and pricing, guarantee policy, cancellation policy, attrition policy, payment policy, service charges and all pricing involved with any outside vendors such as musicians, florist, etc.
Ensure accuracy and detail on all group reservation and catering agreements prior to distribution.
To diplomatically handle all guest complaints, refer to General Manager when necessary.
Foster a strong and continuous line of communication between guest, clients and all departmental staff.
To assist, as directed, to prepare annual departmental budget, according to the specifications set forth by the General Manager.
To implement and monitor a forecast budget, daily, weekly, monthly and annual.
Maintain and monitor statistical data with focus on business trends in conjunction with the Revenue Manager
Participate in all Sales and Food and Beverage Meetings
To meet established deadlines to accurately complete all weekly, monthly and daily reports including any other miscellaneous reports, as directed.
To develop and maintain a strong working relationship with representatives of companies in outside markets to promote business
To understand and respond to all guest needs and request in a timely and professional manner.
To promote and comply with all company policies and procedures.
To immediately report all suspicious occurrences and hazardous conditions.
To maintain the cleanliness and safety of all work areas at all times.
To practice safe work habits at all times, to avoid injury to self and others.
Focus on safety and the following of safe work practices by yourself and those under your direction. Including compliance with company safety standards, and state and local regulations that pertain to your department.
To attend all mandatory meetings as directed.
To perform other tasks, including cross-training, as directed.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.