The Assistant General Manager (AGM) serves as a direct supporting role to the resort's General Manager and is the #2 senior leader on-property. The AGM is responsible for the development and execution of resort operations while maintaining the integrity of Wyndham Destinations service standards, overseeing the daily operation of all resort departments including, but not limited to: Guest Services, Housekeeping, Maintenance and Activities. The AGM is responsible for various financial aspects of the resort and for ensuring all relationships with our guests, owners, associates, business partners, vendors and board members are maintained positively and professionally at all times. This role will ensure the site consistently meets quality, internal, and loss prevention standards by performing audits and inspections.
How You'll Make an Impact:
Identify and implement process improvements and best practices.
Execute strategic goals, participate/facilitate committee and team plans.
Exercise the ability to attract, coach, train and retain/on-board talent by engaging and showing a genuine passion to develop others. Partner with Human Resources to minimize employee relations issues and exposure to litigation with particular emphasis on documentation, harassment and discrimination.
Understand and formulate annual operations budgets by identifying areas of cost reductions, operational improvements and periodic analysis of expense data.
Work with corporate finance team and GM to prepare, review and analyze monthly financial reports and be able to describe impact of revenue, profit or expenses that could affect financial results. Understand monthly P&L reports.
What You’ll Bring:
Proven strong leadership ability.
Demonstrate understanding and application of leadership approaches for work direction, motivation, performance management and disciplinary action.
Working knowledge of Guest Services, Housekeeping and Maintenance departments/operations.
Proficiency in MS Word, Excel, Powerpoint.
3-5 years of property management, vacation ownership or hotel management experience required with mixed disciplines.
Exhibit working knowledge of standards and documents for HOAs, understand governing statues and board meeting procedures.
Compensation
Generally starting at $117,000 - $135,000 per year. The actual salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.
Potential for relocation assistance, short-term housing assistance.
To apply, please apply via the link below to the Travel & Leisure/Wyndham Destinations Careers Site:
https://careers.travelandleisureco.com/jobs/assistant-general-manager-club-wyndham-bali-hai-villas-princeville-hawaii-united-states