Vacancy caducado!
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.Visit us at www.TekSynap.com. Apply now to explore jobs with us! We are seeking an IT Support Specialist to support the Enterprise Service Desk (ESD) with Defense Logistics Agency (DLA). The IT Support Specialist will perform a variety of routine tasks covering planning and delivery of customer support services including installation, troubleshooting, user assistance and training.RESPONSIBILITIES
Diagnosing and resolving problems in response to customer reported incidents.
Planning and analysis of work processes, researching and reporting trends and patterns of problems.
Developing training materials and performing computing/information system training sessions.
Developing and maintaining problem tracking databases.
Installing, troubleshooting, and maintaining hardware and software.
Performing backup and recovery operations.
Consulting with users to identify needs and requirements.
Conducting feasibility studies and trade-off analyses.
Preparing business cases.
Ensuring the rigorous application of information security/information assurance policies, principles, and practices.
May be required to support DLA’s eProcurement system, a segment of its SAP-based enterprise resource planning system.
REQUIRED QUALIFICATIONS
Six (6) years of progressive experience in the field of Information Processing
Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions
Two (2) of which are concentrated, hands-on experience in installing, diagnosing problems and training customers in the use of software and hardware
Secret Clearance
Must hold one of the following active certifications:
CCNA-Security
CSA+
GICSP
GSEC
Security+ CE
SSCP
CASP CE
CCNP Security
CISA
CISSP (or Associate)
GCED
GCIH
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2008 or above:
M2008 Net
MCITP SA
MCITP EA
MCSA:WS2012
MCSE:WS2012
MCSA:WS2008
MCSM:DS
M2012 Net
MCM:Windows Server 2008 Directory
MCA:MS Windows Server Directory
CCAA
GCWN M
COMPETENCIES
Establish Focus
Motivational Support
Change Management
Performance Management
Oral Communication
Written Communication
Persuasive Communication
Interpersonal Awareness
Build Relationships
Analytical Thinking
Conceptual Thinking
Strategic Thinking
Technical Expertise
Initiative
Foster Innovation
Results Oriented
Teamwork
Customer Service
WORK ENVIRONMENT AND PHYSICAL DEMANDSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Location: Multiple Locations
Type of environment: Setting Changes
Noise level: Soft - Medium
Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
Amount of Travel: Less than 10%
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.WORK AUTHORIZATION/SECURITY CLEARANCEActive Secret ClearanceU.S. Citizen OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.EQUAL EMPLOYMENT OPPORTUNITYIn order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.ID: 2020-1048 External Company URL: https://www.teksynap.com/