We are seeking a reliable and detail-oriented Night Auditor/Logistics Runner to support the overnight operations of our short-term rental properties. This role is responsible for conducting nightly audits, managing guest check-ins/check-outs, and handling logistics during overnight hours. The ideal candidate will have strong customer service skills, experience in hospitality, and the ability to resolve guest issues promptly and professionally.
Duties
- Perform nightly audits of financial transactions, ensuring accuracy in all reports and identifying any discrepancies.
- Manage overnight check-ins and check-outs for guests staying at our short-term rental properties.
- Provide outstanding customer service by promptly addressing guest needs, inquiries, and concerns.
- Handle phone calls with professionalism, displaying strong phone etiquette.
- Resolve guest complaints and ensure guest satisfaction by collaborating with other departments when necessary.
- Prepare and submit daily reports for management, highlighting any issues or discrepancies encountered during the shift.
- Ensure the safety and security of the properties during overnight hours.
- Assist with logistics, including coordinating with cleaning and maintenance teams to prepare properties for the next day’s operations.
Requirements
- A minimum of 1-2 years of experience in janitorial, housekeeping, or logistics support roles.
- Must have reliable transportation.
- Must live within a 25-mile radius of the office for quick and easy commuting.
- Previous hospitality or property management experience is preferred.
- Knowledge of night audit procedures and hospitality management systems is a plus.
- Strong customer service and communication skills, with the ability to handle guest relations effectively.
- Ability to work independently overnight while maintaining attention to detail.
- Flexibility to handle diverse tasks related to both guest services and property logistics.
- Multilingual abilities are a plus for interacting with a diverse range of guests.
Join Our Team!
If you are organized, customer-focused, and have a passion for hospitality, we invite you to apply for this dynamic role.