Job description
Job Summary
We are seeking a dedicated and friendly Desk Clerk to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves front desk operations, handling guest inquiries, and taking the lead on front desk tasks and ensuring time-off requests are covered. A strong background in guest services and hotel management is preferred.
Responsibilities
Greet guests warmly upon arrival and assist with check-in and check-out procedures.
Manage reservations, cancellations, and modifications efficiently using hotel management software.
Respond to guest inquiries via phone and in-person, providing information about hotel amenities, local attractions, and services.
Handle phone systems with professionalism, ensuring excellent phone etiquette at all times.
Maintain a clean and organized front desk area to enhance the guest experience.
Collaborate with housekeeping and maintenance teams to address any guest issues promptly.
Assist with special requests or accommodations for guests to enhance their stay.
Requirements
Previous experience in guest services or hospitality preferred but not required, particularly in a hotel setting.
Strong customer service skills with the ability to handle situations gracefully.
Familiarity with front desk operations and phone systems.
Excellent communication skills.
Attention to detail and ability to multitask in a fast-paced environment.
Availability to work flexible hours if needed, including nights and weekends.
Join our team as a Desk Clerk and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Free parking
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Evening shift
Every weekend
Holidays
Morning shift
Night shift
Overnight shift
People with a criminal record are encouraged to apply
Ability to Commute:
Tybee Island, GA 31328 (Required)
Work Location: In person