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Location: Sandy Springs, GA Description: Manager of Identity & Access Management Full Time What does a great Manager of Identity & Access Management do? At , our Cybersecurity team plays a pivotal role in creating and implementing solutions to protect our associates, customers and clients from internal and external security threats. In this role, you will create and implement solutions and provide operational support for Identity and Access Management discipline. You will formalize the role of IAM Manager (Access) and working closely with the IAM Architecture and Engineering teams, you will lead a team of system engineers and analysts to engage with Access Management business and technology stakeholders. This is a leadership and hands-on role, focused specifically supporting for internal users, clients and customers. You will be thinking outside the box and looking for opportunities to improve our services in the IAM space. You Are The Kind Of Person Who Can Demonstrate IAM topics as related to both cloud and on-premises enterprise technology Lead the Access Services team to ensure deliverables are met within Service Level Agreements (SLAs) Directs his/her teams to provide operational excellence and support, including engaging other teams to delight our customers. Collaborate with peer managers and IAM Architecture and Engineering teams to maintain an ongoing IAM strategy and create processes that addresses the needs of the business. Maintain a customer centric environment and provide best in class services by affectively managing Incidents, Service Requests, Change and Problem management processes for service areas Support application integrations issues to Business Unit application towers, working closely with development groups, business liaison teams, operations staff, security groups and server administration groups on all activities related to application integrations and system enhancements Assume position as the Support Operations Leader Access Management, Onboarding and Access Certifications Prepare and maintains documentation including SOPs, run books, resiliency plans, incident response materials Maintain a view of Incident Response activities and develop and maintain process for Root Cause Analysis. Work with your peers, Access service improvement opportunities Collaborate with Application owners and communicates scheduled service interruptions Participate in the definition of Metrics and Service levels Provide daily Health Check status on all systems Provide weekly status of all activities such as # of incidents, tickets closed, system outages, etc. Create detail artifacts for system maintenance, configurations, and ad-hoc server patching. Participate in development, testing, implementation and support of all enhancements to the systems, services and technologies used by the Access Services platforms (PING, HYPR, Yubikey) Maintain and fosters key relationships with software vendors and providers, and can hold vendors accountable for response, troubleshooting and solution fixes Display operational expertise across IAM topics and ability to guide associates on troubleshooting techniques in both cloud and on-premises enterprise technology Automate processes where required and maintain concept of continuous improvements in both support operations and associate's knowledge Create a culture of Can-Do and mentor staff on best practices by directing operational work of associates in NA and APAC Motivate and lead team members in a remote/virtual environment Knowledge, Skills And Experience Requirements Experience managing a team and implementing IAM solutions as required by Familiar with IAM related technologies providing Identification, Authentication, Authorization and Accountability Experience with Directories, SSO, Federation, MFA, services in support of authentication platforms Strong critical thinking and analytical skills, providing thought leadership and innovation to team Sound planning, organizing and decision-making skills Assisting BU customer organizations with planning and implementing complex Access Management and Authentication solutions Prior experience owning the process, execution and implementation of IAM projects Ability to maintain Information Security policies, standards and SOPs aligned with strategic IAM vision Can manage across multiple competing priorities and time-sensitive initiatives Has strong ability to motivate and lead team members in a remote/virtual environment Basic Qualifications For Consideration Bachelor's Degree or high school diploma/GED Minimum of five years experience with Identity and Access Management Minimum five years' experience within IT in Information Security Minimum three years of People leadership Preferred Skills, Experience, And Education Certifications in cybersecurity such as CISSP, CISM, CISA or other certs Preferred experience in Ping and Sailpoint Travel required: 20% travel to cybersecurity core locations after COVID restrictions are lifted Who We Are: This is the Identity and Access Management Department within Cybersecurity organization, undergoing strategic reshaping of the IAM operating model under a dynamic new leader. IAM functions make up 2 of 5 strategic cybersecurity pillars. You will have an opportunity to influence and provide direction to help your peers build a metrics and security controls focused modern IAM engineering and services program. Contact: This job and many more are available through The Judge Group. Find us on the web at www.judge.com