☰
✕

Job Details

ID #20116561
Estado Georgia
Ciudad Roswell
Tipo de trabajo Permanent
Salario US50000.00 - US85000.00 per annum
Fuente Ledgent Technology
Showed 2021-09-23
Fecha 2021-09-22
Fecha tope 2021-11-20
Categoría Etcétera
Crear un currículum vítae

Application Support Specialist

Georgia, Roswell

Vacancy caducado!

Title: Application Support Specialist

Location: Roswell (REMOTE!)

Type: Direct-HireThe Application Support Specialist is the primary business interface between clients and our client's internal development team. You are responsible for handling support requests that have been routed for diagnosis/troubleshooting and implementation while regularly updating internal and/or external customers. This role requires the ability to understand, research, troubleshoot and relay answers effectively. Strong interpersonal and customer service skills will be necessary.

PRIMARY DUTIES: Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration Monitoring of application system dashboards and alarms Take ownership of and resolve customers' product issues via telephone, email, while meeting or exceeding contractual service level agreement (SLA) timeframes Reproduce technical problems, diagnose causes, identify temporary and interim-term solutions and communicate status updates to clients and internal management Document, route, track, escalate and update customers, on status of issues as required Build rapport and elicit problem details from non-technical or technical customers Communicate with development team on the analysis of software issues providing detail description of problems along with steps taken to analyze the problem Participate in nightly and weekend on-call rotation for critical issues escalation

Qualifications: BS/BA in related discipline or an equivalent combination of education and work-related experience required. 3+ years Tier 2/3 enterprise-level technical and application support experience preferred

Candidates should have strong Linux and/or other UNIX skills in a business network environment. Good networking (TCP/IP, etc) skills are required. Proficient in SQL experience a plus. Strong knowledge of querying databases and amending database objects (views, stored procedures, etc.) using Transact-SQL. Strong ability to write SQL scripts and stored procedures. An understanding of the role of Service Level Agreements (SLAs) within an IT environment. Off-hours, on-call support is required Applicants must currently possess eligibility to work in the United States on an unrestricted basis (OPT/CPT do not qualify) We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Reportar trabajo