Country:United States of AmericaLocation:CAG02: CCS-Marietta, GA 1800 Sandy Plains Industrial Parkway, Marietta, GA, 30066 USACarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us, and we can make a difference together.Job Description:
The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch
Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicated
Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
Proactively distribute work orders for jobs daily
Adhere to scheduling guidelines and work order priority to load the schedule
Assist with the management and recording of non-productive technician time
Assist in general office administration; answering phones, receiving and distributing of mail, receiving parts, etc.
Other duties as assigned
Required Qualifications:
High School diploma or GED
1+ years customer service experience
6+ months experience supporting customers via telephone and email
Preferred Qualifications:
Bachelor’s degree in related Field
Excellent verbal and written communication skills
Strong organizational skills
Excellent attention to detail and accuracy
Experience with Microsoft Office
Experience in the HVAC Industry.
#Li-OnsiteRSRCARCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Job Applicant's Privacy Notice:Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice