Air Export Supervisor

Scope of Position: To manage and further develop the air export product in the marketplace through focus on Operations, Finances, People, Systems, and Culture in adherence to the company’s policy and procedures; support Air Product Business Development Manager to maintain & grown current business and gain new business.Expectation of Time Spent: Team/people Development: 30%Operations: 25%Customer Service: 25%Accounting/Finance: 15%Other: 5%Major Duties and Responsibilities:         Operations:Workflow ExecutionEnsures the workflow is monitored and executed upon daily based on GBO standardshelp maintain the accuracy and quality of data on the workflowDelegate out to the team and call out hot shipmentsKPI ManagementComplete understanding of department KPI’s based on GBO and company standards.Weekly deep diving into KPI’s that are slipping and how we can improveMaintaining and exceeding GBO Air Lateral standards by overall score of 90%Explaining to team members the WHY behind the KPI’sContinuous Process ImprovementConstant pursuit of improving a departments process and driving qualityTimely closing of CAPA’s, involvement in service improvement areas from warehouse to airlines, etc.Exceptional Customer Service:QBRprovide input and perspective into client reviews.helps with corrective actions if necessaryattend when possibleCorrective Action PlanResponsible to ensure that service failures are thoroughly root caused and prevented in the future. Responsible to ensure that the team understands and reviews the corrective actions put in place Timely & Effective CommunicationEnsures that the team is effectively communicating to customers. No 2nd request emails.Ensures that the team understands how to respond to emails professionally and timely.Accounting/Finance:Billing accuracy & TimelinessAccountable to first time quality within the department through reduction of EDE’s within 2 days, over 30 days billings under 10%, FDS report under 30 days and add bill reduction to 10% or lessAccounts PayableTrains and helps team understand AP reserves to prevent future excursionsWorks with accounting on trending and prevention to ensure service providers are paid accurately. Reserves resolved in two weeks from report date, reduce reserves by 35% YOY.Approves absorbs for the team when necessary up to $1000Accounts ReceivableSupports accounts receivable by ensuring billing is accurate to prevent disputes.Ensures the team is resolving accounts receivable issues within 1 weeks’ timeWorks with customers when true disputes arise between operations and customer.Development: Employee DevelopmentRewarding and recognizing employees when they do well.Coaching employees when mistakes are made or situations not handled correctly.Showing them leadership qualities by exhibiting those as an exampleOne on One’sHolding monthly one on one’s with employees by establishing goals and benchmarks outlined in reviews.Having honest and vulnerable conversations about the employee’s performance and ambitions.Personal Developmentdevelopment through mentorship with colleague or coworker who can help and invest into supervisors futurereading books, watching videos, articles are all apart of developing one’s leadershipDepartment meetingsRunning department meetings by sharing the department’s goals, visions and communicating relevant branch/company information.Other:CultureResponsible for exhibiting and cultivating a department dedicated to the Expeditors culture while creating a unique culture for the department.Behavioral AbsolutesAdhering to and maintaining the unspoken norms of the office. On time, never let the phone ring twice, etc.Sales and RetentionResponsible for ensuring that every desk understands its role in the sales/retention process.Accountable for attending sales or retention meetings when possible and supporting the sales team.TimecardsAccountable to the timecard process by providing timely and accurate recording of employees time. Further complying with the approval process per the audit requirements.