Vacancy caducado!
- As part of the CRM team, ultimately be responsible for aiding in the creation of an enterprise-wide CRM solution via the Salesforce platform with key embedded integration to Configure-Price-Quote (CPQ) and Enterprise Product Catalog (EPC).
- Engage and interact with the business to help create business and pricing plans that contribute to profit and growth.
- Create and Maintain components of the product catalog including products, pricing and promotions, bundles, promotions, and product related features.
- Product Modeling - design and implement product modeling, catalog creation, and ability to collaborate with product teams to understand product types and features.
- Facilitate creation of Business Requirements following an agile approach, or using the Business Process and Analysis (BPA) methodology as determined by the project sponsor
- Develop comprehensive E2E test cases at the application and multi-application levels
- Manage Scoring (approving) and claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases to ensure they are clear, concise and traceable; and to ensure business requirements will be satisfied by the appropriate teams / applications.
- Identify project stakeholders, risks and benefits of alternate designs; document assumptions; assess project impact of system changes to users, internal and external customers
- Implement solutions to help drive user adoption of CRM systems to ensure compliance and success of the tool.
- Develop Business Requirements (BRQs), including process flows and use cases
- Conduct BRQ reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirements
- Consult with internal customers, cross-functional team members and external vendors to capture agreed-upon business objectives and processes to define business requirements
- Construct summary and detailed views in Salesforce.com (SFDC) and CPQ for sales related processes, such as, campaign, lead, prospect, opportunity, quote-to-order, contract generation, pipeline, account, and revenue activities.
- Provide BA support for software testing and debugging plans to ensure requirements are met
- Provide status reporting for project progress, issues, dependencies and risks
- Proactively analyzes and documents solutions
- Identifies risks/pitfalls and articulates possible options
- Knowledge sharing and mentoring of lower level team members is customary
- Perform other job-related functions as assigned
- 8 or more years of experience in related field (i.e. relevant business operations and/or system support, business process design, etc.).
- 5 or more years of related experience if candidate possesses a related advanced degree.
- and analytical thinking skills.
- Product Catalog experience including creating and maintaining products, pricing and promotions
- Workflow management experience
- CRM/CPQ/ experience
- Process Flow creation experience
- Requirements solicitation & documentation experience for new products including pricing/promotions, lifecycle management and/or enhancements
- Experience in full life cycle implementation (requirements gathering, process design, configuration, functional design, testing, conversion, and deployment).
- Exceptional business acumen and story-telling skills - the ability to communicate an insight to be understood easily and to drive action.
- Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization.
- Demonstrated problem solving ability
- Excellent written and verbal communication skills as well as listening skills.
- Demonstrated ability to multi-task, work under pressure, and think analytically.
- Salesforce Administrator or Advanced Administrator Certification
- BS/BA in Business Administration, Computer Science, Information Systems or a related field. MBA a plus.
- 5 years of experience in change management and methods & procedure documents
- Process Modeling/Analysis
- Training Facilitation
- PM Skills; coordinating, tracking, monitoring projects
- Sales Support experience, in telecommunication
- Experience in creating test cases and user testing.
- Experience in the telecommunications industry.
- Experience with Agile methodologies (Jira and/or other tools).
- Experience with Visio and/or iGrafx
- Experience gathering and consolidating requirements from cross-functional groups.
- Proven analytical skills
- A fast learner, able to work independently, and adapt to changing priorities and tasking to support business goals/objectives