OverviewAs part of the Customer and Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging and experience. The role of Sr. Lead Insights Analyst for Customer & Market Insights is integral in helping link Customer behavior to business results in order to inform marketing decisions. This role is responsible for providing analytics that guide intentional growth for Chick-fil-A's owned and third party delivery experiences. We are looking for someone with a passion for using analytic tools and techniques to drive toward insights that will influence and power business decisions through effective partnerships with internal stakeholders. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. Responsibilities
Serve as analytic liaison between Customer & Market Insights and internal stakeholders in support of innovation surrounding Customer-facing delivery programs and platforms
Responsible for partnering with leaders across Chick-fil-A to evaluate performance of various components of owned and third party delivery providers
Help identify and measure innovative ways to enhance the Customer delivery experience
Work across numerous projects related to delivery and digital ordering, often dealing with new data sets that require advanced knowledge and new methodologies
Provide leadership and advisement; known as primary SME for Customer delivery experience insights and data. Sought after collaborator for expertise
Given significant latitude to manage projects and serve up recommendations; empowered to meet with partners to shape decisions related to owned and third party delivery Customer experiences
Fully own methodology decisions across broad range of projects
Fully responsible for outcomes & timelines of all projects
Provide thought leadership regarding the path to digital ordering growth through delivery
Influence Customer delivery experience decisions with significant strategic and financial impact
Minimum Qualifications
Bachelor’s Degree in a quantitative field such as Finance, Accounting, Mathematics, Statistics, Industrial Engineering, Business Analytics, or other similar fields
5+ years of professional experience, including executing and implementing analytical insights
Experience partnering well with cross-functional teams, being highly collaborative with ability to build strong relationships
Strong written and verbal communication skills
Ability to develop and oversee processes
Experienced project manager
Quick and versatile learner
Strong analytical skills in hypothesis generation and data identification (Ability to maintain focus on the business context and the key decisions to be made
Advanced Excel skills (pivots, tables and functions)
Advanced skills with database queries or programming languages (SQL, Python, or R)
Experience with data visualization tools (Tableau)
Ability to convey insights in a way that is clear and compelling
Preferred Qualifications
MBA or Master’s Degree in a quantitative field like, like Business Analytics, Statistics, Mathematics, Marketing Research, or other similar fields
8-10+ years of professional experience, including executing and implementing analytical insights
Minimum Years of Experience5Travel Requirements10%Required Level of EducationBachelor's DegreePreferred Level of EducationMasters DegreeMajor/ConcentrationFinance, Accounting, Mathematics, Statistics, Industrial Engineering, Business Analytics, Marketing Research, or other similar fieldsRequisition ID2024-16691Job FunctionMarketingPosition TypeExperienced ProfessionalsPosting Location : LocationUS-GA-Atlanta