Senior Director, PxD and Digital Innovation Consulting

The North America Product, Experience Design and Digital (PxDD) is an innovation consulting team that helps Visa’s network clients accelerate their innovation agenda and transform their customer experience. This role is client facing and includes sales goals.  VCA PxDD is looking for a talented individual to help scope, sell and lead human centered design client engagements. The individual should be able to work collaboratively across design, research, and product. The PxDD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional. The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun. Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice!  Essential FunctionsOversee multiple client engagements end-to-end, from selling, scoping, research, client delivery and go-to-marketLead and inspire large and diverse teams of 10-20 client plus Visa staff during client engagements and workshops Develop relationships with partners across a matrix organization in order to collaborate with teams such as product, specialized sales, marketing, data analytics, among others.  Demonstrate in-depth knowledge of Visa’s capabilities  Accountable for meeting key metrics such as revenue targets, billability and client satisfaction Provide leadership and mentorship to junior team members.  Articulate the desirability, viability and feasibility of recommendations. This includes crafting the story of how the recommendation fits into a company’s overall strategy, the underlying business model, and any implementation risks.  Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.  Recruit and retain talent, providing coaching and mentorship and creating a diverse and inclusive environment Must have excellent executive presence in front of clients and large audiences Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast Proven ability to work on complex and often ambiguous problems, to drive results Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities Must have a client-first mentalityThis is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.