Senior Data Governance Analyst

The Information Architecture team focuses on the planning, design, and implementation of high-quality data to support key business processes and decision-making at ServiceNow. We manage an extensive products and services taxonomy that is ServiceNow’s definitive source of truth for what we build and release. Our work involves close collaboration with various stakeholders at ServiceNow, including Global Technical Support, Engineering, and Product Management. In support of these goals, the Data Governance Analyst will be responsible for the management, enrichment, and quality of organizational and product metadata. This individual will work closely with cross-functional stakeholders to support the team’s mission to manage a central repository of technical and business metadata to enable stakeholders, business processes, and analytics across the organization. What you get to do in this role: Act as reviewer and administrator in metadata management processes, including triaging user requests, executing updates to data, and QA within SOPs and SLAs Evaluate and resolve stakeholder inquiries and provide effective recommendations that meet the overall needs of the business while upholding established guidelines, quality, and standards Analyze data issues and drive appropriate actions with data operations and business process teams Create and maintain appropriate documentation / operating procedures for related processes Develop an in-depth understanding of how data flows around the business, who uses it, and how Drive continuous improvements for metadata management and related processes Educate stakeholders on an ongoing basis to champion metadata management processes, workflows, and implementation frameworks