Senior Business Consultant

The Sr. Business Consultant, Business Strategy and Operations at Visa plays a crucial role in driving the success and growth of the Client Services (CS) organization. This individual will join the newly created Strategic Initiatives and Transformation Office (SITO) in CS, a team established to support the function’s top priorities and shape CS’s multi-year strategy. They will collaborate closely with various teams within CS and from other parts of Visa, to help define and execute and the CS Strategy and manage Business Operations such as target setting, performance reporting, financials and driving business insights. This leader is expected to operate as an integrated partner across Client Services and will interact with senior executives on the CSLT. Responsibilities:Serve as a thought-partner on high-priority strategic issues and projects - initiate / manage strategic CS or SITO initiatives to address requests from Executive Leadership, Corporate Teams (for e.g., Corp Strategy, Transformation Office), CS Leadership TeamSupport in the co-ordination of QBR reviews between the Head of CS and their direct reports (Regional and Global teams) to review business performance.Develop frameworks and processes to drive the design and development of OKRs for CSDrive CS and non-CS partners to continually enhance quality of insights from data / metricsEstablish, maintain, and continually enhance governance around OKRs and steer organization to prioritize on the highest value-add activitiesIn partnership with Finance, support with development of budget for CS and SITO, providing strategic support on investment prioritization and allocation.Monitor financial performance and outlook (headcount, profees and travel), develop plan to course-correct / seek additional investment etc.Proactively identify opportunities for process improvement and automation across SITO and CS teams and other CS partners as needed to explore and deliver solutionsAs needed, serve as delegate for Snr Director, Business Strategy & Ops across all areas of responsibility and in all forums / meetings Personal CharacteristicsTransformational leader who possesses a growth mindset and is eager to take on new challengesAgile and comfortable adapting to change, ambiguity, and different environmentsSelf-starter with a bias toward action and focus on overcoming barriers and finding solutionsProactive in identifying areas and workstreams with value-add engagement opportunityAbility to influence peers and senior leaders across the teamAn audience-centric approach to all interactions and deliverablesTransparent in communicationGood judgment – ability to operate independently and knowing when / how much to involve leadershipDecisive with ability to balance big picture and details in decision makingVery strong attention to detailSelf-confident with an authentic style that quickly earns trust from partners and leadershipExceptional personal accountability and the highest of ethical standardsThis is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.