Relationship Manager

Join our Fitness and Wellbeing vertical as a Relationship Manager. We’re looking for a strategic Relationship Manager who will thrive in the space between sales and onboarding. This role owns the client experience from contract signature through the kickoff call, when onboarding takes over. You’ll be the bridge and the relationship driver who keeps deals warm, re-engages ghosting clients, and ensures our future customers actually become customers. This isn’t an entry-level role. You’ll need strong client instincts, operational expertise, and the ability to drive process improvements without waiting to be asked.  You’ll help build the model and find solutions for optimizing the customer onboarding process and collaborate with the team to implement them. What You'll Do Own the post-signature/pre-kickoff phase across all new clients Call, text, email, and engage accounts who are delayed or inactive to move them forward Collaborate with onboarding to ensure clear timelines, expectations, and warm handoffs Flag risk early and drive strategies to keep customers progressing (e.g., onboarding cohorts, webinars, content) Work with marketing on light nurture materials—think pre-kickoff playbooks, quick wins, and reminder touchpoints Maintain clear reporting on activation risk, timelines, and deal status Ad hoc projects as needed to support sales and marketing  Host webinars for markets we are not yet live in (international markets we are about to take live) Manage the zingfit portfolio of accounts and work with AEs on strategies to migrate them over  Act as the main point of contact for clients during this phase—sales exits, onboarding hasn’t started, you own it The average base salary pay range for this position is $80,000-$100,000. May be considered for a discretionary bonus.