Manager, Risk & Identity Solutions, Strategy & Business Operations

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.Visa’s Value-Added Services division (VAS) is one of the three core revenue growth drivers for the company. VAS enable Visa’s clients to deliver secure, reliable and convenient payments experiences for their customers. In fiscal year 2023, VAS drove 7.1 billion in global revenue, and over half of Visa’s clients used five or more VAS products.As one of the 4 Business units withing VAS, Risk and Identity Solutions (RaIS), help prevent fraud across the entire payment journey, across all payment endpoints and networks—without stopping the flow of business. Built upon decades of experience and expertise, our solutions have the scale and depth to help safeguard billions of daily transactions.The Strategy & Business Operations team partners with RaIS leadership to: (1) develop and refine the overarching strategy of the business unit, (2) design and manage a cohesive operating plan, and (3) address matters that require executive attention.At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.The role will support the Senior Director of Strategy & Business Operations across a range of strategy, operations, and planning activities. Time spent on these areas will shift based on business needs. The Manager will own workstreams of key strategic initiatives (e.g., long-range strategy development, portfolio diagnostics, client and leadership forums) and ensure the RaIS leadership team is equipped with the data and insights to meet growth imperatives.The Manager will support the Risk & Identity organization as a whole, driving operational excellence and serve as a resource for process, data, and organizational effectiveness. You’ll work horizontally, scaling the frameworks, tools, and processes that empowers the Business Unit and Product Managers to deliver exceptional products efficiently. This role is ideal for someone passionate about building the connective tissue that enables high-performing product organizations.Strong candidates are versatile team-players who learn fast, have high EQ and IQ, and carry a demonstrated record of driving workstreams.What we expect of you day-to-day:Support overall forward-looking RaIS strategy and narrative based themes, trends, and emerging customer needs developed via close collaboration with RaIS leadership, global and regional product teams, marketing and sales/relationship teams, and Risk.Work with team leadership to construct and maintain a coherent view of market opportunity and our ability to address them by customer segment and region, incorporating market/competitive intelligence, and customer insights/VOC, and potential threats.Lead and Support workstreams/projects related to long-range strategy development and assessment of significant organic and inorganic opportunities to evaluate and identify growth levers.Process Optimization: Implement, and continually refine core processes and best practices that support product planning, prioritization, and execution across all product teamsIdentify areas for improvement and implement solutions to enhance operational performance.Define and track key performance metrics to measure the success of product initiatives. Structure and solve a wide array of business problems by collaborating with a range of internal stakeholders. Organize and prioritize critical information, issues, and data to facilitate efficient decision making. Build out unique, creative, and impactful recommendations.Communicate recommendations to senior management, other executive, functional, or regional teams and management in a clear, concise, and impactful waySupport RaIS senior leadership team by developing thought leadership for internal executive meetings and external client councils / forumsManage day-to-day project and/or team activities to meet milestones and timelinesSupport individual product strategies as neededSupport integration of product capabilities from acquisitions/partnerships as needed.Perform ad-hoc analysisThis is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.