Help Desk Analyst II

Description There is an opportunity for a Help Desk Analyst to join the team at Robert Half! We're looking for some with a can-do attitude who is looking to be part of a highly motivated team, so if that's you, apply today! If you're looking for work where you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services this Service Desk Analyst job might be for you. You might find yourself creating knowledge articles and arranging training for other Service Desk Analysts when needed. The biggest part of this job is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. It is important for the chosen candidate to understand how their role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. It is important for the chosen candidate to understand Incident, Problem, Change Management and other processes. This position absolutely must understand how these processes work together to provide superior support and high availability of our business. You might find that you need to cover alternative shifts when needed. We encourage any applicants who fit the description of a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a long-term contract / contract to permanent opportunity. This Help Desk Analyst II opportunity will be located in the Atlanta, Georgia area and will be a long-term contract / contract to permanent position.