Director, Inbound Product Management - People Technology

At ServiceNow, we believe the employee experience is at the heart of how work gets done. We're transforming how global enterprises support, engage, and empower their people—and we're looking for a technically adept, strategically minded product leader to help shape what’s next.As Director of Inbound Product Management supporting Global People, you’ll be responsible for defining the product strategy and technical direction that delivers world-class experiences for the employees at ServiceNow. This role blends deep product strategy, domain acumen, and engineering collaboration to create intelligent, human-centered experiences at scale.What You’ll Get to Do in This Role:Own the Product Strategy for Employee Experience: Lead and collaborate with outbound Product Management team on the development and evolution of ServiceNow’s People Experience product & technical strategy, aligning with our mission to create frictionless, personalized, and impactful employee journeys across the entire lifecycle—from onboarding to mobility and beyond.Infuse AI Into the Employee Experience: Identify and champion AI-driven use cases that meaningfully elevate the employee journey. Collaborate with engineering to bring intelligent capabilities—like predictive insights, virtual agents, and automation—to life in the flow of work.Bridge Technical Depth with Strategic Impact: Combine your architectural and engineering understanding with a sharp business mindset to prioritize investments, shape roadmaps, and define the “how” behind the “what.” Translate technical complexity into strategic clarity.Lead with a Customer-Centric Mindset: Build deep partnerships with global people stakeholders to understand pain points. Turn feedback and insights into solutions that deliver measurable value and set new industry standards for employee experience.Deliver at Scale: Design solutions that are global, configurable, and performance-optimized to meet the needs of employees today and in the future.Collaborate Cross-Functionally: Work hand-in-hand with outbound product management, UX, engineering, customer success, go to market, and executive stakeholders to bring high-impact employee capabilities to market—quickly and sustainably.