Director Customer LogisticsApply now »Date: Nov 5, 2024Location: Atlanta, GA, US, 30308Company: Norfolk Southern Corp.Requisition38015:B6 Director Customer LogisticsA resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you.Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.Primary Purpose
Responsible for the activities of the Customer Logistics team to ensure a best-in-class customer experience to gain competitive advantage through proactive customer engagement
Directs and sets strategic goals for Customer Logistic to support growth and drive productivity
Collaborates across multiple groups to provide high quality customer experience, support the commercial and operating strategies
Develops and promotes a united vision for managers to drive sub departmental goals
Principal Duties
Directs subordinate managers to the appropriate prioritization to efficiently meet customer demand
Uses expert knowledge of their unique customer needs to effectively guide managers in resolving customer inquiries and demands
Develop and drive performance to key performance indicators to ensure a quality customer service product is being provided
Ensures alignment and group adherence to processes and quality standards
Participates in industry conferences to ensure leading practices are deployed for optimal efficient customer engagement
Job Related Experience:
Minimum Level: 6-10 years
Preferred Level: 11-15 years
Education:
Preferred Level: Bachelor’s Degree (BS, MBA)
Technical Skills:
Understanding of the systems used by the Marketing and the Customer Logistics departments
Knowledge of Customer Logistics support systems to include customer channel strategies
Skills and Abilities:
Problem solving
Decision making
Empower others
Collaboration
Creativity
Candor
Informed risk taking
Communication
Presentation
Company OverviewSince 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com .At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.