Call Center Agent

Job DescriptionWe are seeking a reliable and detail-oriented Call Center Agent to join our growing customer service team. The ideal candidate will be responsible for answering inbound calls, providing accurate information, resolving customer issues, and maintaining a positive customer experience. This role requires excellent communication skills, strong problem-solving abilities, and a customer-first attitude.ResponsibilitiesHandle a high volume of inbound calls in a professional and efficient mannerProvide accurate information about products and servicesResolve customer concerns and escalate issues when necessaryMaintain detailed and accurate call records using company systemsMeet or exceed individual and team performance metricsFollow company protocols and maintain confidentiality of customer dataWork collaboratively with other departments to ensure customer satisfaction