Job Title: Virtual Call Center Representative (Independent Contractor)
Job Type: Independent Contractor
Location: Remote (Excludes Certain States – See Below)
About Us:
Candid Communications is a growing leader in delivering top-tier customer service solutions. We specialize in creating seamless and meaningful customer interactions, powered by a team of dedicated and professional virtual call center representatives.
Position Overview:
We are seeking motivated and professional individuals to join our team as Virtual Call Center Representatives. As an independent contractor, you will have the flexibility to work from home, set your schedule, and provide exceptional service to clients across a variety of industries.
Key Responsibilities:
Handle inbound and outbound customer calls with professionalism and courtesy.
Resolve customer inquiries, complaints, and issues efficiently.
Maintain accurate records of customer interactions and follow-up actions.
Adhere to company and client service standards.
Compensation:
Pay ranges from $12 to $14 per hour, depending on performance and client contracts.
Skills:
We are looking for individuals with the following skills:
Excellent Communication Skills: Ability to communicate clearly, professionally, and empathetically over the phone and in writing.
Problem-Solving Skills: Quickly assess customer needs and provide effective solutions.
Time Management: Ability to prioritize and handle multiple tasks efficiently.
Tech Savviness: Comfortable navigating software and troubleshooting basic technical issues.
Attention to Detail: Accurately document customer interactions and follow-up actions.
Customer Service Orientation: Strong desire to create positive experiences and resolve customer concerns effectively.
What We’re Looking For:
A dedicated home office setup, including:
A reliable Windows-based computer (Netbooks, Chromebooks, tablets, and MacOS are not supported).
High-speed internet.
A quality headset with a microphone.
Prior customer service or call center experience (preferred but not required).
Ability to work independently and manage time effectively.
Important Details:
No drug test is required for this position.
A background check will be performed before onboarding.
State Restrictions:
Unfortunately, we are unable to accept applicants residing in the following states:
New York, California, Massachusetts, Wisconsin, Maryland, District of Columbia, Connecticut, and Oregon.
What We Offer:
Competitive pay based on performance and client contracts.
Flexible schedule – work when it’s convenient for you.
The opportunity to work with a supportive and dynamic team from the comfort of your home.
How to Apply:
If you’re ready to take control of your career and join our team of customer service professionals, visit www.candidcomm.com and fill out the application form today!
Join CandidComm and help us create exceptional customer experiences while enjoying the freedom of independent contracting.