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Job Details

ID #45553054
Estado Georgia
Ciudad Alpharetta
Tipo de trabajo Contract
Salario Depends on Experience
Fuente Donato Technologies Inc
Showed 2022-09-09
Fecha 2022-09-08
Fecha tope 2022-11-06
Categoría Etcétera
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ServiceNow ITAM Lead & Consultant

Georgia, Alpharetta

Vacancy caducado!

Job Title: ServiceNow ITAM Lead & ConsultantLocation: Alpharetta GAProject duration:12 months to start with Visa: Travel to customer sites up to 25%, however travel could exceed based on the needs of the business.This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Job Description:Responsibilities:• Must have experience in implementing and using configuration management for multi-environment IT applications.• Ability to implement and work on various IT Infra & Application using ServiceNow Discovery, CSDM [Common Service Data Model] & Service Mapping.• Experience around configuring custom discovery patterns, integrating to tools other than ServiceNow to fetch the data and further normalize.• Knowledge on other ServiceNow Modules like ITOM, ITSM is a plus.• Develop and implement continuous process improvements and operational efficiencies in End-to-End Asset Management Life Cycle• Experience implementing and administrating Flexera One and/or similar industry standard ITAM solutions• Troubleshoot, identify, and implement technical fixes for product issues, integration issues, data discrepancy and business reporting.• Ability to engage customers and operation teams to resolve root cause issues in a positive, non-adversarial manner.• Demonstrate proven leadership skills, be an independent performer and be able to deliver with minimal or no supervision.• Should have experience in describing provisions for configuration identification, change control, configuration status accounting and configuration audits.• Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions.• Deep analytical skills to understand complex procedural problems, identify root causes and provide solutions.Education and Experience Required:• Bachelor’s degree in Computer Science, Engineering, or related area of study• 5+ years of experience in ServiceNow development • Without a degree, three additional years of relevant professional experience

Knowledge and Skills:• Analysis skills: Ability to evaluate the current environment, gather needs, and propose a recommended CM solution• Design/architect skills: Ability to define and design CM standards for the technology• CM process skills: Ability to define manageable CM processes (check-out/check-in, merge, build, release, etc.) and implement them• Basic networking skills: Knowledge of Infrastructure / Networking, Networking Protocols, WMI, Subnet masks, SNMP etc.• Customer service and communication skills: Ability to work graciously with users while resolving their issues• Training and facilitation skills: Ability to prepare CM technology and process training for users and the ability to deliver the training effectively.• Possess strong problem solving, prioritization & solution-oriented analytical skills.• Excellent documentation skills• Have excellent interpersonal and communication skills and are adept at working with multiple stakeholders• Knowledge of tools like ServiceNow, Morpheus, OpsRamp, Nagios, SolarWinds, Prometheus etc., their HL architecture and capabilities.

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