Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleApprentice Partner Solutions SpecialistThe primary responsibility of the Partner Support Specialist is to establish, develop, and maintain a relationship between CardConnect and its sales partners. The Partner Support Specialist serves as a liaison to transition the integrated sales partner from the on boarding process into becoming fully operational with CardConnect. The candidate also acts as a point of contact to provide ongoing support when needed.With coaching and training:Job Responsibilities: Understand the specific details and needs of CardConnect integrated sales channels. Offer assistance throughout the pre-sales process (application completion/ submission). Provide education/training on all CardConnect's operational systems, procedures, and products. Assist with the navigation and usage of applicable CardConnect systems, forms, and statements. Maintain ongoing knowledge and understanding of all CardConnect products, as well as the activity and portfolio performance of our sales partners. Serve as a communication touchpoint for integrated sales partners to connect with internal teams. Maintain communication throughout the resolution of outstanding issues. Manage interdepartmental communication to own research and resolution of escalated issues effectively and efficiently.Job Requirements: Detail-oriented, team player with exceptional organizational, problem solving and communication skills Strong analytical and critical-thinking skills; Microsoft Excel experience preferred Strong phone etiquette; call center experience preferred Excellent time management skills Ability to build and foster relationships with sales partners Ability to organize and manage multiple priorities and systemsBasic Qualifications for Consideration: Required Qualifications for Consideration: High School Diploma required; Preferred: customer service experience Preferred: Experience with PC and MS Office suite Preferred or interest to learn: Internet research/analytical thinking experience Experienced in written and verbal communication Flexibility to work after hours/on-call/weekends as neededThis role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. Please:
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What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.