Customer Service Rep(03831) - Winter Garden, FL

We are seeking a friendly and dedicated Customer Service Representative to join our team in Winter Garden, FL. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with empathy and professionalism.Respond to customer inquiries via phone, email, and chat in a timely and efficient mannerAssist customers with product information, order processing, and account managementIdentify and escalate complex issues to appropriate departments when necessaryMaintain accurate records of customer interactions and transactionsCollaborate with team members to ensure consistent, high-quality customer experiencesStay updated on company products, services, and policies to provide accurate informationParticipate in ongoing training and development programs to enhance customer service skillsContribute to a positive work environment by maintaining a supportive and customer-focused attitude