The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly’s mission.
Reports directly to the VP of Operations and directly manages the store’s leadership team in Restaurants, Retail, Quick Service, Facilities, Marketing, Finance, and Human Resources.Collaborates with corporate and global senior leadership to understand company strategy and develop the individual store strategyDirects the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safetyLeads management of labor, costs, inventory, regulatory compliance, pricing, and merchandisingPromotes interdepartmental collaboration, staying in constant communication with store leadersServes as the final decision-making point of contact in addressing problems related to the storeMotivates, inspires, and develops team through setting clear expectations and leading by examplePartners with HR to be actively involved in hiring, performance reviews, and terminationsRepresents the store to the community and guestsPerforms other duties as required or assigned