Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!Allied Universal is currently hiring a Director of Operations (Dir of Ops) to oversee all Account Managers and on-site scheduled, managed business in a Mega Market by visiting client sites and ensuring the highest levels of client satisfaction and Security Professional performance. The successful Director of Operations, who reports to the General Manager, will achieve goals and objectives, ensure the highest level of Security Officer Quality, retain quality clients by providing excellent customer service, build and retain profitable business growth and hire and develop strong talent. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.RESPONSIBILITIES:
Set an example as a leader with a management style that encourages participation and ownership by all, along with a continuous focus on execution, customer satisfaction, employee satisfaction and financial management
Conduct all business with the highest of ethical and professional standards while assuring maintaining client bill rates and overseeing billbacks
Develop and maintain strong working relationships with senior management at all accounts; key region and corporate functions and counterparts across the organization
Oversee all managed business and client relationships
Perform daytime client visits and post inspections
Negotiate client account renewals
Support and execute Performance Management and Talent Management programs and initiatives for all assigned personnel
Continually reinforce and encourage exemplary service delivery to all clients, and ensure that all direct and indirect reports do the same, to assure client satisfaction and retention
Conduct all business with the highest of ethical and professional standards
Maintain confidentiality of all information and data
Keep records and prepare accurate and timely feedback / reports as required
QUALIFICATIONS:
Bachelor’s degree or related field
Minimum of 5 (five) years of general management experience in a service industry.
Excellent interpersonal and communication skills, including highly effective written and oral delivery
Dedication to high quality customer service delivery and integrity through proven client and customer relationships
Strategic thinker with financial acumen to grow the business while maintaining and retaining current business
Proven track record of excellence in service and financial management (awards, top rankings, etc.) using consultative client engagement
Ability to establish and maintain effective working relationships with senior leadership, peers, subordinates, internal resources and clients
Proven track record of developing and engaging people to achieve superior results. Passionate about coaching and development
Proven success in hiring the best talent and effectively managing team performance
Ability to deal with internal and external customers and to ensure compliance with fair employment practices and perform employee investigations
PREFERRED QUALIFICATIONS:
Contract or proprietary security services experience
Key Competencies: integrity, problem solving, conflict management, time management, customer focus, timely decision making, motivating and directing others, drive for results.BENEFITS:
Company issued laptop and cell phone
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s matching 401(k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
#LI-EC1Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-Florida-West Palm BeachJob Category: Management