Vacancy caducado!
As an
IT Service Desk Analyst, you will be responsible for Tier 1 and 2 technical support with emphasis on supporting the Salesforce application. You will support scope is infrastructure, applications, connectivity, identity management., hardware, and provisioning.Requirements:- High school diploma or equivalent
- 15 collegiate credit hours with GPA of 3.0 or higher
- MCP, A+, N+, or similar certifications
- Understanding of ITIL Frameworks
- Experience troubleshooting Apple products (iPads, MacBook Laptops)
- Experience in client server, cloud, SaaS, IaaS, PaaS, LAN, WAN, SAN, VPN, ISP, SCCM concepts along with TCP/IP, DNS, DHCP, WINS and Active Directory
- Experience with Symantec Endpoint Protection, Zoom, MS Teams, MS Office 365, SalesForce, ServiceNow or FRESHWorks in a Windows 10 environment
- Experience with DocuSign, OKTA, Kaseya, UltiPro, and Kronos
- Strong intrapersonal communication and customer service skills
- Ability to maintain records, manage time, and manage work queues