As a Service Advisor/ Writer, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly.
We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills and prior shop experience. This role requires elevated skills in communication, leadership and problem solving. You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop. This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop team opportunities and anticipate your shop’s needs so both the service and sales teams are set up for success.
What you’ll bring to the team
Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
Top-notch communication skills
Impressive attention to detail and a love for tinkering ‘til you figure it out
Eagerness to learn the ins and outs of servicing bicycles
A desire to continually learn proper service methods and new technologies
- Pay Scale ($22 -$27) depending on skill level.
- Total Compensation includes hourly pay, incentives, and other miscellaneous incentives
- Sales and Labor Incentives
- Vacation/PTO
- Insurance Benefits
- Strong Team Atmosphere