Customer Support Specialist

Job DescriptionWe are seeking a Customer Support Specialist to join our dedicated team in Tampa, FL. The ideal candidate will provide outstanding service to our clients by resolving inquiries and technical issues in a timely and professional manner. This role is perfect for someone who is solution-oriented, thrives in a fast-paced environment, and is passionate about delivering a great customer experience.ResponsibilitiesRespond to customer inquiries via phone, email, and internal ticketing systemsTroubleshoot and resolve client issues related to communication services and productsDocument all interactions and solutions in the company’s CRM systemCollaborate with internal departments to ensure timely issue resolutionFollow up with clients to ensure full satisfaction and proper issue closureIdentify and escalate complex problems to the appropriate channelsMaintain a positive and professional attitude with every customer interaction