Call Center Member Advisor

IDIQ is seeking full time Member Advisors to join our Call Center. This is an ONSITE position working in the Tampa, FL, office (no remote opportunities available).The schedule will be 10:30am-7:00pm Monday-Friday, 9:30am-6:00pm on Saturday with Sundays and a scheduled day off during the workweek (assigned at offer). Next upcoming class will be March 18th, 2025. At IDIQ, our Member Advisors are responsible for assisting current members with cancellations requests and making retention efforts to maintain the customers business.  They will utilize the art of active listening, apply problem-solving skills to de-escalate customer concerns, and utilize sales skills to retain customers who are calling to cancel their membership with IDIQ.Responsibilities may include but are not limited to:Maximize opportunities to retain existing customers from cancelling IDIQ services while upselling core products.Effectively communicate the IDIQ products and value proposition of services to membersListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.Maintaining a thorough and detailed understanding of IDIQ products and servicesRegular and consistent attendance is an essential function of the role.Performs other job-related duties and responsibilities as may be assigned from time to time.60%-75% of the calls are retention related.  Not only will you be paid a base hourly rate, you’ll also earn commission for every retained customer!