Job Description: Community-Focused Customer Service
Position Overview:
We’re looking for a friendly and supportive Customer Service Advocate who is also comfortable using social media. In this part-time role, you’ll help our team connect with and assist local residents who may be facing challenges due to recent changes. Your main goal will be to provide helpful, caring service while building positive relationships online and in the community.
Key Responsibilities:
Deliver outstanding customer service: Respond to inquiries, provide information, and offer support to individuals seeking help.
Engage with the community: Use social media and other digital channels to interact with people in your local area.
Share helpful resources: Guide community members to available assistance and answer questions with patience and professionalism.
Build trust and rapport: Listen to people’s concerns and connect them with the right resources, ensuring a positive experience.
Collaborate with the team: Work with colleagues to maintain consistent, friendly, and helpful communication with the community.
Qualifications:
Excellent customer service skills: Friendly, patient, and eager to help others.
Strong communication: Able to explain information clearly and respond thoughtfully to questions.
Active on social media: Comfortable using platforms like Facebook, Instagram, or LinkedIn to engage with the community.
Well-connected in the community: Familiar with local networks and interested in supporting others.
Willingness to learn: Open to training and growth in a community-focused environment.
What We Offer:
Flexible, part-time hours: Work on a schedule that fits your lifestyle.
Competitive hourly pay: Earn a fair wage for your time and effort.
Growth opportunities: Potential to take on more responsibilities and hours for the right candidate.
Supportive team environment: Join a group that values your contributions and encourages your development.
Ideal Candidate:
If you love helping people, enjoy building relationships, and want to make a positive difference in your community, we’d love to hear from you!