Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Job Summary:As the Lead Director of Strategic Planning on our Sales Insights & Effectiveness team, you will be responsible for leading high-profile projects that support the growth, development, and impact of our frontline sales and account management professionals within Commercial & Specialty Markets, a $30B business that serves over 17 million members. You will provide analysis, guidance, and direction in areas such as Talent and Organizational Design. You will also build relationships with key stakeholders and cross-functional team members to support various initiatives.The Lead Director of Strategic Planning independently addresses short-to-mid-term business opportunities and tackles longer-term issues with limited supervision. This role may also oversee small-scale cross-enterprise initiatives and concurrently serve as a team member on cross-functional initiatives based on direction from senior leaders.Position is remote, and candidates may reside in any location.Examples of recent projects led by incumbents in this role include:
Learning & Development - Spearheading the strategic planning and execution of the Customer Success Management (CSM) learning strategy in collaboration with the enterprise learning team, field leaders, and key business stakeholders. This includes the development and implementation of onboarding toolkits for various field roles, as well as managing the steering committee with senior leadership. Additionally, partnering with external vendors to ensure that professional development resources are fully utilized and meet success metrics.
Streamlining Processes - Concentrating on understanding and designing processes that automate tasks and provide time back to the field, enabling them to be more strategic and consultative. Examples include Stop Loss Selling Strategies, Marketing Sales Insights, Plan Document Administration, and addressing Compliance and Regulatory needs (RxDc, MHP, State requirements).
Advocacy and Liaison - Acting as an advocate for field colleagues to identify pain points and implement proactive measures to alleviate their administrative burdens. Serving as a liaison to internal business partners to ensure that solutions are designed to be efficient and do not impose unnecessary burdens or complicated processes.
Key responsibilities of the Lead Director of Strategic Planning include:
Prepare and communicate strategic operational business, financial, and expense plans.
Lead research that identifies the root cause of business issues
Collaborate with stakeholders to develop and implement plans that address and solve business issues.
Monitor and report on performance relative to plans.
Stimulate strategic thinking in support of business direction.
Develop communication vehicles such as presentations and speeches.
Ensure the use of consistent, efficient, and cost-effective processes and procedures.
Manage special projects that impact the entire organization.
Assist in preparing advocacy material.
Effectively manage the organization's resources including staff, expenses, capital, and assets
Essential Qualifications:
A least 6 years of leadership experience
Minimum 6 years of experience in management consulting, financial analysis, project management, operations management, sales and/or marketing
Experience with mid-sized cross-functional initiatives, with a moderate to high degree of complexity
constituents.
Experience developing analysis, presentations, and support material to successfully implement strategy or change initiatives.
Preferred Qualifications (not mandatory but beneficial):
Master's degree is desired.
Lean background experience
Experience with Talent and Organizational design
Demonstrated relationship management skills at peer levels within an organization and external.
Education:
Bachelor's degree preferred/specialized training/relevant professional qualification
Pay RangeThe typical pay range for this role is:$100,000.00 - $231,540.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)We anticipate the application window for this opening will close on: 02/27/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.