Come and Join a great team to work with in Down Down Saint Augustine
Greet guests as they enter the shop, ask whether they would like assistance with anything and provide help if needed in a friendly, hospitable and efficient manner
Remain knowledgeable about and answer questions related to merchandise, sales, promotions and store policy
Provide recommendations based on customer’s stated preferences, needs and desires
Create a warm and cozy atmosphere for our guests in accordance with the vision of the store by acting in a welcoming and approachable manner during customer interactions
Operate a cash register and perform related tasks, including cash handling, credit card processing and opening and closing of the register when on the first or last shift of the day
Straighten, arrange, stock and dust off merchandise, maintain shelving areas as directed by management and participate in the designing of displays in windows and on tables
Locate merchandise for customers, placing special orders to find desired items if necessary
Handle refunds, returns and exchanges with a focus on timeliness and customer services
Retail Sales Associate Requirements
Basic understanding of sales principles and customer service practices
Proficient in verbal and written English language
Knowledge of customer and market dynamics and requirements
Solid communication and interpersonal skills
Ability to read, write, and effectively communicate with customers, peers, and management
Telephone etiquette
Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business
Ability to work as part of a team and take initiative independent of direct supervision
Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
Must be able to work in a fast-paced environment
Customer service focus
Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
Available to work a variety of hours, which may include early mornings, evenings, weekends, and overnight shifts
Previous retail experience or similar experience on the sales floor a plus
High school diploma or equivalent; college degree preferred
BS degree in Marketing or related field would be a plus
Friendly, outgoing demeanor with a strong commitment to customer service
Ability to express oneself clearly and persuasively when making sales
Calm, professional demeanor even when confronted by discourteous customers